Store Policy

What to expect

There is a 50% deposit on ALL Pre- Order gowns. Our production time frame is 16 to 25 weeks. Once the order is completed, the remaining balance must be paid in full before the order is shipped out. Orders gets placed the same day deposits are made.

Sample/Stock/Off Rack gowns are final sale and must be paid in full at the time of purchase. NO RETURNS OR EXCHANGES ON FINAL SALE/SAMPLE ITEMS/STOCK Gowns/Veils. Our price ranges from $699 to $4000

Cancellation on Pre- Order gowns must be done within 24 hours of ordering.

Customization is allowed for an additional fee also known as designers fee: TBD based on design. Remember we are an appointment only salon so we give each bride our full attention. We take every appointment seriously so when we get NO SHOWS/NO CONTACT it’s very disappointing. We require a $45 booking fee to be paid upfront to hold the appointment date and time. If you cannot keep your appointment, we ask that you must notify us 48 hours in advance for a full refund. No refunds for NO shows/NO calls. If you SYTYD, the fee gets applied to your purchase.  Unfortunately, if you do not find your dress here, the fee is non refundable. Appointments are 90 minutes long.

Remember the $45 booking fee must be paid prior to your appointment date/time in order to hold the date. We reserve the entire showroom for you. We appreciate your understanding.