Here you will find the answers to your questions. If you still have additional questions or concerns, please email us at kaitlynsbridal11@gmail.com and we will respond as soon as possible. Customer Service is our number one priority. So we will do our best to make your experience a great one.

frequently asked questions

Kaitlyns Bridal carry designs you won't find anywhere else at a price you'll love. Each style is carefully selected, designed and crafted for our lovely boutique here in Cypress, Texas.
Make an appointment and visit our private showroom and let us help you stand apart from the rest.
Deals this good don't last forever. We select high quality fabric, lace, and crystals embellishments to make our dresses and veils. We strive to ensure vibrant colors and rich textures in all of our materials that would elevate your overall look. 
*We ship anywhere in the USA and International. Email us at kaitlynsbridal11@gmail.com or call 917 324 4545



How do I make an appointment?

F.A.Q

There is a 60% deposit on Pre- Order gowns. Our time frame is a 4 to 5 months wait. Once the order is completed, the remaining balance must be paid in full before it is shipped out. Orders gets placed the same day deposit is made. Sample gowns are final sale and must be paid in full at the time of purchase.

Cancellation on Pre Order gowns must be done within 24 hours of ordering. Anything pass the 24 hours, deposit will be forfeited.

What's your return policy?

Please allow up to 3 days for processing and an additional 7 business days for shipping and delivery. Expedited and express shipping is also available. Please allow additional processing and shipping time for special orders. We do not ship to PO Boxes.

How long does it take for my dress to ship?

We strive to provide each customer with worry-free shipment. However, in some circumstances that are beyond our control, we are not liable for the lost and damaged packages during the transportation, or delay due to serious weather condition, strike, natural disasters, carrier’s negligence, etc. Should you experience such situation, please contact us immediately. We will work with carrier to solve these problems as quickly as possible.

Should the package(s) is/are lost during transportation, please contact us immediately. We will track the package(s) with the carrier upon receiving your request. Once the package(s) is/are confirmed being lost, we will send you replacement.


What if my items are lost in shipping?

Should you find the package damaged upon receiving, please report to the driver of the carrier as well as take a picture of the damaged packages, which would be requested for damage claim by carrier.

Please contact us immediately and provide any evidence of the damages such as images, or written report from the driver if there is any.

What if my items arrive damaged?

We strive to provide each customer with defect-free gowns. In some cases, should there be any manufacturing defects, please take pictures of the defects and e-mail to us within 7 days from the day the shipment is received.

We will send you a RMA (Return Merchandise Authorization) number and the return instructions. Each return piece must be in its original seal, label, tags, and packing. Once the return item(s) is/are received and inspected for manufacturing defects, we will replace the items, or credit your accounts for your future purchases.

If the return is received without RMA number, and if the returned item(s) is/are found being worn, and fraudulently claimed for defects, we reserve the right to refuse the package and refuse the full amount reimbursement. You are responsible for any fees involved with the return. A restocking fee of 50% of the item price or US$150 whichever is greater will be deducted from the reimbursement.

What if my dress has a defect?

Please use attached chart when selecting your size. However sizing up is always recommended.

How do I know what size to order?

"Nadira was so helpful and wonderful! She has some of the most beautiful dresses I’ve ever seen. If you haven’t found your dream dress yet, I recommend giving her a call! I found mine today! I cannot wait to see my fiancé’s face and to say I do to my best friend! Thank you again so much!"

- Kayla Brown

so helpful

I'm super excited! Just received my package! All thanks to Kaitlyns Bridal Couture. Nadira who was not only helpful but very patient....I found my dress! Have you? If not I recommend giving her a call today!

- Raveena Roopnarine

very patient

This little shop was the most welcome wedding surprise in Cypress. The designs are lovely with different hand-beading and timeless lace options to chose from. I already have my dress, but if I didn't I think I could have found one here. I ended up buying a gorgeous cathedral veil here at a really great price and able to stay close to home!

- Erica Rodriguez

hand-beading, timeless lace

"I absolutely loved coming to her. She was very helpful and wasn’t pushy. She loved every minute of helping me and gave me awesome wedding tips. Loved talking with her she wasn’t just interested in talking about dressed asked about my wedding. Kaitlyn's bridal is the place to go."

- Nichole Phillips

Very Helpful, wasn't pushy

"My EXPERIENCE WITH KAITLYNS BRIDAL WAS EVERY BIT OF LUXURY, ELEGANCE , AND PROFESSIONALISM I COULDN’T ASK FOR A BETTER PERSON TO HELP ME WITH MY VEIL EXPERIENCE . SOME VENDORS ARE SOMETIMES NOT AS KNOWLEDGEABLE OR WON’T GIVE THERE HONEST OPINION AND SHE DID . NADIRA I’M SORRY IF I MISSPELLED YOUR NAME BUT SHE WAS NOT SHY AND MADE US FEEL COMFORTABLE WITH HER QUALITY PRODUCTS . PRICES ARE ALSO GREAT ! HER BOUTIQUE IS AMAZING , I HOPE NOTHING BUT BIG THINGS FOR HER IN THE FUTURE."

Arva Smith

PURE LUXURY

reviews